Getting Started in Product

Getting Started in Product

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Getting Started in Product
Getting Started in Product
The KPI has dropped. Shall we panic?
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The KPI has dropped. Shall we panic?

What to do when monitoring your key metrics

Robert Drury's avatar
Robert Drury
Nov 15, 2023
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Getting Started in Product
Getting Started in Product
The KPI has dropped. Shall we panic?
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As Product Managers, we are always looking at the data.

What’s the current checkout conversion rate?

What’s the customer retention rate?

What’s the customer lifetime value?

Whatever the metric is that’s key for our product we’re keeping an eye on it.

The thing is what do you do when the metric changes?

Do you jump in and take action or do you sit and watch more closely?

The answer is that it depends, and here’s why …

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